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SERVICE
AGREEMENT
Last Update January 1st, 2025.
*Subject to change at any given moment without notice.
Welcome to Chevellii.com. This Service Agreement ("Agreement") is a legal contract between you ("Client," "you," or "your") and Chevellii LLC ("Chevellii," "we," "us," or "our"). By purchasing or using any of our services or products, you agree to the following terms:
TABLE OF CONTENTS :
V. Client Portal, File Delivery, and Project Updates
VII. Intellectual Property & Usage
IX. Emergencies, Cancellations, & Rush Work
XI. Fonts & Typefaces
XI. Confidentiality and Intellectual Property Protection
XI. No Contact Policy
Trandmark & Copyrights
XII. Brand Name Responsibility
Restrictions
XIII. Limitation of Liability
NDA
PLEASE NOTE: By purchasing any product or design service, you (the client) agree to all of the terms and conditions outlined here. It is your responsibility to read and understand these terms before making a purchase. Please visit our [Legal Center and FAQ Center] for additional information.
I. ACCEPTANCE OF TERMS
By accessing or using Chevellii.com, you agree to be bound by these Terms. If you do not agree with any part, you may not access the website or use our services.
II. SCOPE OF SERVICES
Chevellii provides digital design and branding services including, but not limited to:
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Custom e-flyers
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Branding and identity design
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Procreate brushes and other downloadable digital assets
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Merchandise design and sales
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Business directories and website features
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Client portfolio development
*The exact scope of services will be outlined in your order or proposal.
III. PAYMENT TERMS
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Pricing is clearly stated on each product/service page. All prices are in USD.
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Full payment is required upfront for all digital services and products unless otherwise agreed upon in writing.
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Rush fees or additional charges may apply for expedited projects or custom requests.
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All sales are final. Due to the digital nature of our products and services, refunds are not provided once the work has started or digital files have been delivered.
IV. CLIENT RESPONSIBILITIES
You agree to:
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Provide clear, accurate, and timely information needed for project completion.
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Respond to requests for feedback or materials within 48 hours.
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Acknowledge that delays in communication may delay your project delivery.
*Failure to meet deadlines or provide required materials may result in project cancellation or rescheduling without a refund.
V. CLIENT PORTAL, FILE DELIVERY, PROJECT UPDATES
All branding services will be managed and delivered through our secure Client Portal. Upon commencement of your project, you will receive login credentials granting you access to your personalized portal. This portal will serve as the central hub for:
I. Accessing project files
All finalized and approved deliverables will be uploaded here for your convenience and download.
II. Tracking project progress
You will be able to view real-time updates on the status of your project including key milestones, review stages, and delivery timelines.
III. Reviewing and providing feedback
Files requiring your review or approval will be shared through the portal. You will receive notifications when action is needed on your part to maintain project momentum.
IV. Communication and updates
Important updates, messages, and workflow notifications will be shared within the portal to keep everything organized and centralized.
PLEASE NOTE : It is your responsibility to regularly check the portal for updates and notifications. Failure to respond in a timely manner to review requests or feedback deadlines may result in delays in project completion.
30 DAY ACCESS : All files will remain accessible via the portal for 30 days after the final project delivery. Please ensure you download and securely store all final assets during this time. After this period, Chevellii is not obligated to retain or archive files.
VI. REVISIONS & APPROVAL
You are entitled to [1–2] rounds of revisions as stated per service listing. Additional revisions will incur extra fees.
Once final approval is given or files are delivered, any further changes are considered a new project.
VII. INTELLECTUAL PROPERTY & USAGE
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Chevellii retains ownership of all original design files (working files, templates, Procreate brush source files) unless otherwise agreed upon in writing.
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You are granted a non-exclusive, non-transferable license to use the final delivered designs for your own business purposes.
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You may not resell, redistribute, or modify any digital product or service work for commercial resale unless a commercial license has been purchased.
VIII. TURNAROUND TIMES
Estimated delivery timelines are listed per product/service. These are subject to change depending on client response time, project complexity, or volume of orders.
VIII. EMERGENCIES, CANCELLATIONS, & RUSH WORK
A. Client-Initiated Cancellations
All payments made to Chevellii are non-refundable. This includes but is not limited to cancellations due to :
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Scheduling conflicts
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Project delays on the client’s end
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Budget changes
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Dissatisfaction due to personal preference
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Switching to another service provider.
PLEASE NOTE: Upon cancellation by the client for any reason, Chevellii retains all fees paid and all intellectual property created up to that point, unless otherwise agreed in writing. No refunds will be granted for completed or in-progress work, regardless of the reason for cancellation.
B. Chevellii-Initiated Termination
Chevellii reserves the right to terminate any project or client relationship at its sole discretion under the following conditions:
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Repeated micromanagement or demands outside the agreed scope
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Unprofessional or disrespectful communication, including tone, language, or behavior
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Breach of contract, non-compliance with onboarding or communication requirements
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Lack of client responsiveness causing delays beyond 7 business days
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Hostility, hate speech, harassment, or threats of any kind
PLEASE NOTE: In the event of such termination, all payments are forfeited, and no refunds will be issued.
C. Designer Illness or Unavailability
In the rare event that the lead designer becomes unable to fulfill their duties due to illness or unforeseen circumstances:
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Chevellii will notify the client immediately
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If possible, a qualified substitute designer will be assigned to complete the project with minimal delay
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If no suitable substitute is available, Chevellii will issue a pro-rated refund for the incomplete portion of the project based on remaining deliverables
D. Rush Projects & Emergency Requests
Rush or last-minute project requests (outside normal production timelines) are available on a case-by-case basis and may incur an additional 25%–50% rush fee, depending on urgency and scope.
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Rush requests must be confirmed in writing
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Acceptance is not guaranteed and will depend on Chevellii’s availability
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Weekend, holiday, or after-hours delivery may be subject to additional charges
E. Force Majeure Clause
Chevellii shall not be held liable for delays or failure to perform due to causes beyond reasonable control, including but not limited to:
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Natural disasters
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Pandemic
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War
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Civil disturbances
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Acts of terrorism
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Labor disputes
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Power outages
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Internet failures
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Actions of governmental authorities
In such events:
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The client will be notified promptly of the delay and its expected duration
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Chevellii will resume performance as soon as reasonably possible
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Timelines may be extended without penalty or liability
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If the project must be canceled due to extended force majeure, Chevellii will issue a fair refund for any unrendered work
X. PORTFOLIO RIGHTS
Chevellii LLC reserves the right to display completed work, including designs, branding assets, and project-related materials, in its portfolio, website, and other marketing channels (including social media, print, and digital advertisements) for promotional purposes. This includes, but is not limited to, visual mockups, case studies, and behind-the-scenes content.
If the client wishes to restrict such use, this must be explicitly stated and agreed upon in writing before the project begins. In such cases, a non-disclosure agreement (NDA) or a specific clause will be mutually signed to override this standard provision.
XII. FONTS & TYPEFACES
Unless otherwise stated, fonts used in logo designs and visual brand assets provided by Chevellii are transformed into vector artwork. As a result, these fonts are no longer editable and do not require a license for use in their final, non-editable form. This means you are not obligated to purchase a license for any font used in your final logo or brand assets, as long as the font remains flattened and uneditable in all distributed formats.
I. Editable Use and Licensing Responsibility
If you plan to use the same font(s) in editable or live formats — such as for marketing materials, websites, print collateral, or digital campaigns — you are responsible for obtaining the appropriate license for your intended use. Common types of licenses include:
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Desktop license (for print design)
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Web license (for use on websites)
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Commercial/Extended license (for packaging, broadcast, or large-scale use)
Licenses can typically be obtained from reputable distributors such as:
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Fontspring
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MyFonts or Fonts.com
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Type Network
Chevellii does not sell, transfer, or provide licenses for third-party fonts. It is solely the client’s responsibility to ensure all proper licensing is in place. We are not liable for any legal, copyright, or licensing issues resulting from the unauthorized use of typefaces.
II. Custom Chevellii Fonts & Typefaces
If your project includes custom fonts or typefaces personally created by Chevellii, the rights to use those fonts are non-transferable and restricted to the project scope unless otherwise agreed upon in writing. These custom-designed fonts are:
Exclusive to your brand’s visual identity package unless licensed otherwise
Delivered as flattened vector artwork unless you have purchased a separate editable font file license
Not to be modified, redistributed, or resold in any form without explicit written permission from Chevellii
If you are interested in licensing the custom font for broader editable use, please contact Chevellii for licensing options and terms.
Need Font Info?
If you’d like to confirm whether a specific font in your project requires a license or request the name of a font used, feel free to contact Chevellii directly.
XI. CONFIDENTIALITY & INTELLECTUAL PROPERTY PROTECTION
Confidentiality and Intellectual Property Protection
I. Confidential Information
Each party (“Disclosing Party”) may disclose to the other (“Receiving Party”) certain non-public, confidential, or proprietary information, including but not limited to business strategies, financial data, brand assets, marketing plans, client lists, login credentials, technical processes, and any other information that is designated as confidential or that, under the circumstances surrounding disclosure, ought reasonably to be treated as confidential (collectively, “Confidential Information”).
The Receiving Party agrees to (a) maintain the confidentiality of the Disclosing Party’s Confidential Information using at least the same degree of care that it uses to protect its own confidential information, but in no event less than a reasonable degree of care; (b) not disclose such Confidential Information to any third party without prior written consent; and (c) use the Confidential Information solely for the purpose of fulfilling its obligations under this Agreement.
II. Exclusions
Confidential Information does not include information that: (a) was publicly known at the time of disclosure; (b) becomes publicly known through no fault of the Receiving Party; (c) was lawfully known to the Receiving Party prior to disclosure by the Disclosing Party; (d) is lawfully disclosed to the Receiving Party by a third party without restriction; or (e) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.
III. Chevellii’s Intellectual Property
Client acknowledges that all materials created by Chevellii, including but not limited to concepts, designs, drafts, templates, project frameworks, internal workflows, custom strategies, brand documents, and proprietary tools, are and shall remain the exclusive property of Chevellii unless expressly stated otherwise in writing. Client shall not replicate, share, resell, license, or redistribute Chevellii’s materials outside the scope of the agreed-upon services without written consent.
VI. Portfolio Use
Unless otherwise agreed in writing, Client grants Chevellii the right to display the final deliverables and a description of the project for portfolio, marketing, and promotional purposes, including but not limited to websites, social media, case studies, and printed materials. If the Client requires confidentiality, a request must be submitted in writing prior to the start of the project or an NDA must be executed.
V. Duration of Confidentiality
The confidentiality obligations in this Agreement shall survive the termination of the Agreement and shall remain in effect for a period of five (5) years following the completion or termination of the project, or as otherwise required by law.
XII. NO CONTACT POLICY
At Chevellii, we take pride in delivering high-quality design and branding services with full transparency. In order to maintain efficient workflows and protect our business boundaries, we enforce the following post-project communication policy:
Scope of Policy
This policy applies to all custom design services, including but not limited to:
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Branding packages
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E-flyer design
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Website branding elements
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Digital marketing collateral
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Any deliverable-based service sold through Chevellii.com
21-Day Communication Window
Once a project is marked complete and all final files have been delivered, the client will have a 21-day window to request:
Minor adjustments (if included in the service)
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Ask follow-up questions related to the completed project
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Address any concerns directly related to the deliverables
After 21 calendar days from the date of project completion:
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All communication related to the completed project will be considered closed.
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Any further assistance, adjustments, or edits will require a new service order or maintenance package, if available.
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Chevellii reserves the right to decline unpaid revision or support requests outside of this timeframe.
Project Completion Definition
A project is considered complete when:
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The client has received all final deliverables via email or download link
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No pending revisions remain (or the revision period has expired)
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An official completion notice or final message has been sent by Chevellii
Legal Limitation
By purchasing any service through Chevellii.com, the client agrees to this 21-day post-completion policy and understands that:
Chevellii is not legally obligated to provide ongoing support or file maintenance after the communication window expires.
It is the client’s responsibility to download and securely store all project files upon delivery.
Chevellii will not be liable for any lost files, branding misuse, or miscommunication arising after the 21-day window.
PLEASE NOTE: For clients needing extended support, file recovery, or design maintenance after 21 days, Chevellii offers continued service packages upon request, billed separately.
XII. TRADEMARK & COPYRIGHT DISCLAIMER
PLEASE NOTE : I do not provide legal services, including trademark or copyright advice. The process of conducting trademark searches, copyright filings, or registering business names is complex, time-consuming, and may incur significant costs. If you intend to register your logo, brand, or any related assets as a trademark or protect them under copyright law, it is solely your responsibility to consult with a qualified legal professional or intellectual property attorney to ensure compliance and protection.
XIII. BRAND NAME RESPONSIBILITY
Before we begin any work, you are fully responsible for ensuring that your business name, product name, or brand name is legally available and free of conflicts. Chevellii LLC is not liable for any issues that arise from trademark conflicts, name disputes, or other legal complications after the project is completed. No refunds will be issued due to naming-related legal issues.
Logo Design Projects
Before starting a logo or visual identity project, please ensure your desired name is legally available for use. Changing the project name mid-process can lead to significant delays, additional costs, and a complete reassessment of the project scope and pricing.
If extensive logo development has already been completed and the name is changed, the project will be requoted and adjusted accordingly to reflect the additional work required.
How to Perform a Trademark & Name Availability Search
To reduce legal risks and avoid costly mid-project changes, we strongly encourage you to conduct the following checks before committing to a brand name:
I. Search the USPTO Trademark Database (U.S. only):
Visit https://www.uspto.gov/trademarks and use the TESS (Trademark Electronic Search System) to check for any registered trademarks that may conflict with your name.
II. Check Business Name Registrations:
Look up your state’s Secretary of State website to search for registered business names and ensure your desired name is not already in use.
III. Search Domain Availability:
Use sites like GoDaddy, Namecheap, or Google Domains to confirm the matching domain name is available.
IV. Social Media Handle Check:
Search platforms like Instagram, Facebook, TikTok, X (Twitter), and LinkedIn to ensure your name (or something close to it) is available and not being used by someone in a similar field.
V. Google Search:
A quick online search can reveal existing brands, products, or controversies associated with the name.
VI. Consider Consulting a Trademark Attorney:
For maximum protection, consult a legal professional who specializes in trademarks to help you assess risk and file your trademark if necessary.
XIII. LIMITATION OF LIABILITY CLAUSE
You acknowledge and agree that Chevellii LLC shall not be held legally liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to the use of any of our services, products, or content. This includes, but is not limited to, losses or damages resulting from errors, omissions, inaccuracies, delays, changes, or reliance on documents, designs, articles, links, reviews, advertisements, or any other information provided by Chevellii LLC or third parties.
All content, materials, and services are used at your discretion and risk. Chevellii LLC expressly disclaims all liability for any errors or inaccuracies in the content to the fullest extent permitted by applicable law.
We guarantee that all original designs delivered to you are created uniquely for your use and, to the best of our knowledge, do not infringe upon or plagiarize any existing work. We conduct limited due diligence through reverse image searches and checks against the WIPO database to help ensure originality. However, Chevellii LLC does not guarantee that our work is free from potential intellectual property conflicts and disclaims any liability related to disputes over the originality or legality of the delivered work.
You are solely responsible for conducting your own independent investigations and due diligence regarding originality, copyright, or trademark issues. If you have concerns or require a higher level of verification, please raise them before the start of the project.
XII. RESTRICTIONS
The rights or permission to utilize any of the core concepts, thoughts, or sketches that I present are expressly disclaimed under these terms of service. Chevellii LLC shall retain ownership of all initial development materials, sketches, images, and unused concepts presented and taken into consideration (Chevellii LLC).
I may employ these previously utilized and undeveloped concepts in my creative and client work at any time. When an idea or design that was never used still has a look and feel that is similar to the finished logo, I will recycle it and change the styling so that the final product is sufficiently different to avoid confusion.
I reserve the right to present the completed logo and related designs in my portfolio, as well as in a variety of online galleries, portfolios, showcases, and awards, as well as in printed materials like books and magazines, in the present and in the future, unless otherwise agreed and negotiated.
Associated artwork and designs can include desktop icons, mobile phone and other portable device application icons, business card and stationery design, signage, and commercial print designs.
Any supplementary artwork and designs needed for this project may be utilized by me for both personal and commercial purposes as mentioned. If you choose to tweak, modify, or alter the final logo design, you do so at your own risk.
X. GOVERNING LAW
These Terms and any disputes arising out of or relating to your use of this website or purchase of Products shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law principles. You agree that any legal action or proceeding related to these Terms shall be brought exclusively in a federal or state court located within the United States, and you hereby consent to the jurisdiction and venue of such courts.
XI. CHANGES TO TERMS
Chevellii reserves the right to change or replace these Terms at any time. Updated versions will be posted on this page with a revised date. By working with Chevellii, you acknowledge and agree to abide by this Service Agreement.
XII. CONTACT US
If you have questions or concerns regarding these Terms and Conditions, please contact us.