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PROJECT SCOPE & REVISIONS POLICY

Last Update January 1st, 2025.

*Subject to change at any given moment without notice.

 

This Project Scope & Revisions Policy ensures transparency, protects the creative process, and defines the limits of services provided by Chevellii. By engaging our services, you acknowledge and agree to this policy in full.

I. ACCEPTANCE OF POLICY

By initiating a project, purchasing a service, or submitting payment, the client agrees to this Project Scope & Revisions Policy in full. This policy works in tandem with our:

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PLEASE NOTE : If you do not agree with any part, you may not access the website or use our services.

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II. PROJECT SCOPE DEFINITION 

What’s Included:


Each project scope is defined at the time of booking through a written service agreement, invoice, or project brief. The scope will explicitly include:

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  • Type of service (branding, e-flyer, merch design, etc.)

  • Number of deliverables

  • File formats (e.g., PNG, JPG, PDF, Canva link)

  • Number of revision rounds

  • Timeline for delivery

  • Add-on services (if any)

 

PLEASE NOTE : Only what is listed in the original agreement or invoice is included in the project. Anything outside of this will be considered out-of-scope and subject to additional fees.

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Examples of In-Scope Deliverables :

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  • Logo design + 2 variations in PNG format

  • Brand guide (PDF, 5 pages max)

  • 1 e-flyer template (1 design with 1 revision)

  • 3 digital product mockups for merch (PNG)

  • Custom typography in Canva format (1-time download access)

III. WHAT IS CONSIDERED "OUT OF SCOPE"

Examples of out-of-scope requests (unless specifically included in your package) :

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  • Additional brand concepts

  • Complete redesigns or restarts after final approval

  • Copywriting or content creation

  • Video editing, animation, or motion graphics

  • Social media management or platform setup

  • Revisions beyond what’s included

  • File conversions, resizing, or reformatting after delivery

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PLEASE NOTE : Any out-of-scope request will be treated as a new service or add-on, and a new invoice will be issued before work proceeds.

IV. REVISIONS POLICY 

To maintain creative focus and ensure timely delivery, all Chevellii services include a limited number of revisions based on the project type. Any edits beyond what is included in your original package will be considered out-of-scope and subject to additional charges as outlined below :

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Included Revisions:

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  • Branding (Standard): Up to 2 revision rounds

  • Branding (High-Ticket): Up to 3 revision rounds

  • E-Flyers & Digital Media: 1 revision round

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What Counts as a Revision? :

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A revision is a minor edit to an existing draft, such as :

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​✔ Text changes

✔ Color adjustments

✔ Layout refinements

✔ Font swaps within chosen brand fonts

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🚫 Major directional shifts (e.g., completely changing the concept, niche, or audience) will be considered outside of scope and billed as a new project or upgrade.

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What Doesn’t Count as a Revision :

 

These are considered major changes, not revisions :

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  • New concept or design direction

  • Switching project purpose or audience mid-project

  • Replacing entire brand personality/tone

  • Rebranding or business renaming after design is finalized

  • Adding additional deliverables not in the original agreement

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Additional Revision Pricing :


If you need more revisions than your package includes, the following fees will apply :

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Branding Projects (Standard or High-Ticket)


➕ $499 — One (1) additional revision round

➕ $999 — Three (3) additional revision rounds (bundle)

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E-Flyers & Digital Graphics


➕ $99 — One (1) additional revision round

➕ $199 — Three (3) additional revision rounds (bundle)

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PLEASE NOTE : These fees are due in full before additional revision work begins. Chevellii reserves the right to decline additional revision requests based on timeline, scope, or capacity.

V. TIMELINE FOR FEEDBACK & REVISIONS

PLEASE NOTE : Clients must submit consolidated feedback within 3 business days after each delivery.

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  • Failure to provide timely feedback may cause delays or require rescheduling.

  • If no feedback is received within 5 business days, the deliverable will be considered approved by default.

  • Projects that stall due to client inactivity may be archived and subject to a Reactivation Fee :

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Reactivation Fees :

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Branding Projects (Standard or High-Ticket)


➕ $499 — Standard Fee

➕ $999 — High-Ticket Fee 

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E-Flyers & Digital Graphics

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➕ $199 — Three (3) additional revision rounds (bundle)

VI. FINAL DELIVERABLES

PLEASE NOTE : Deliverables may include, but are not limited to: brand identity design, strategy guides, e-flyers, social templates, and digital files. All deliverables will be provided in the formats outlined in your package.

 

Ownership : Final, approved deliverables are yours to use as outlined in the Digital Product License. Working files (e.g., PSD, AI, Canva links) are not included unless explicitly stated or purchased.

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Final deliverables are only provided:

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  • After final approval is given in writing

  • When all invoices are paid in full

  • In the file formats outlined in the project scope

  • Editable/source files (PSD, AI, etc.) are NOT included unless explicitly purchased or listed in the package.

VII. EMERGENCIES, CANCELLATIONS, & RUSH WORK

A. Client-Initiated Cancellations


All payments made to Chevellii are non-refundable. This includes but is not limited to cancellations due to : 

 

  • Scheduling conflicts

  • Project delays on the client’s end

  • Budget changes

  • Dissatisfaction due to personal preference

  • Switching to another service provider.

 

PLEASE NOTE: Upon cancellation by the client for any reason, Chevellii retains all fees paid and all intellectual property created up to that point, unless otherwise agreed in writing.​ No refunds will be granted for completed or in-progress work, regardless of the reason for cancellation.

 

B. Chevellii-Initiated Termination


Chevellii reserves the right to terminate any project or client relationship at its sole discretion under the following conditions:

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  • Repeated micromanagement or demands outside the agreed scope

  • Unprofessional or disrespectful communication, including tone, language, or behavior

  • Breach of contract, non-compliance with onboarding or communication requirements

  • Lack of client responsiveness causing delays beyond 7 business days

  • Hostility, hate speech, harassment, or threats of any kind

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PLEASE NOTE: In the event of such termination, all payments are forfeited, and no refunds will be issued.

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C. Designer Illness or Unavailability


In the rare event that the lead designer becomes unable to fulfill their duties due to illness or unforeseen circumstances:

 

  • Chevellii will notify the client immediately

  • If possible, a qualified substitute designer will be assigned to complete the project with minimal delay

  • If no suitable substitute is available, Chevellii will issue a pro-rated refund for the incomplete portion of the project based on remaining deliverables

 

D. Rush Projects & Emergency Requests


Rush or last-minute project requests (outside normal production timelines) are available on a case-by-case basis and may incur an additional 25%–50% rush fee, depending on urgency and scope.

 

  • Rush requests must be confirmed in writing

  • Acceptance is not guaranteed and will depend on Chevellii’s availability

  • Weekend, holiday, or after-hours delivery may be subject to additional charges

 

E. Force Majeure Clause


Chevellii shall not be held liable for delays or failure to perform due to causes beyond reasonable control, including but not limited to:

 

  • Natural disasters

  • Pandemic

  • War

  • Civil disturbances

  • Acts of terrorism

  • Labor disputes

  • Power outages

  • Internet failures

  • Actions of governmental authorities

 

In such events:

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  • The client will be notified promptly of the delay and its expected duration

  • Chevellii will resume performance as soon as reasonably possible

  • Timelines may be extended without penalty or liability

  • If the project must be canceled due to extended force majeure, Chevellii will issue a fair refund for any unrendered work

V. DESIGN OWNERSHIP & FAIR USE

At Chevellii, we believe in keeping everything transparent and respectful—for both of us. Here's what you need to know about how your design files and revision requests are handled:

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Written Requests Only

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To keep things clear and organized, all feedback, revision requests, and approvals must be sent in writing (via email or client portal). This helps us stay aligned and protects both of us throughout the project.

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Revisions Have Limits


Your project includes a set number of revision rounds (outlined in your package). Once those are used, any extra edits will need to be purchased separately. We’ll always let you know before extra charges are added.

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Who Owns What


Once your project is fully paid for—including any extra revisions or add-ons—you own the final files. Until then, Chevellii keeps full ownership of all designs and drafts. Please don’t share, alter, or use them for other purposes unless we’ve finalized everything.

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Need More Changes Later?

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No problem! If you want more revisions beyond what’s included, we’ll send you a quick add-on agreement with pricing and start once it's approved and paid.

VI. OUT-OF-SCOPE WORK

Requests outside the original project scope (e.g., new designs, platform setups, strategy sessions, copywriting, or additional deliverables) are not included in the base price.

To proceed, a written agreement and payment for the additional scope will be required.

VII. REVISION DEADLINES

  • Clients must submit feedback within 3 business days of receiving drafts. Delays in feedback may delay the entire project timeline.

  • If no feedback is received within 7 days, the project will be considered approved and complete. Additional work will be subject to new fees and scheduling.

VIII. FINAL APPROVAL

  • Once final deliverables are submitted and approved, no further edits will be made unless a new scope or maintenance package is agreed upon.

  • Clients are responsible for proofreading all content before final approval. Chevellii is not liable for errors after final files have been delivered.

XI. RUSH FEES & LAST MINUTE CHANGES

Last-minute changes or urgent deadlines may incur a Rush Fee of 25–50% of the project rate depending on complexity. Rush services are not guaranteed and must be approved in advance.

X. PROJECT CLOSURE

A project is deemed closed when:

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  • All deliverables agreed upon have been submitted

  • The included revisions have been completed

  • Final approval has been given, or 7 days have passed with no response

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After closure, the project is archived. Any reactivation will incur a Reopening Fee of $100+ depending on scope.

XII. LEGAL PROTECTION

  • All work is protected under copyright and trademark law.

  • Unauthorized use, reproduction, or modification of Chevellii’s work is strictly prohibited.

  • Clients must comply with the terms outlined in the Service Agreement, Digital Product License, and other applicable policies.

XI. SIGNATURE ACKNOWLEDGMENT

By working with Chevellii, the client agrees to all policies outlined above. For custom service contracts, both parties will sign a digital agreement before project start.

XII. NO CONTACT POLICY

At Chevellii, we take pride in delivering high-quality design and branding services with full transparency. In order to maintain efficient workflows and protect our business boundaries, we enforce the following post-project communication policy:

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Scope of Policy


This policy applies to all custom design services, including but not limited to:

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  • Branding packages

  • E-flyer design

  • Website branding elements

  • Digital marketing collateral

  • Any deliverable-based service sold through Chevellii.com

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21-Day Communication Window


Once a project is marked complete and all final files have been delivered, the client will have a 21-day window to request:

 

Minor adjustments (if included in the service)

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  • Ask follow-up questions related to the completed project

  • Address any concerns directly related to the deliverables

 

After 21 calendar days from the date of project completion:

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  • All communication related to the completed project will be considered closed.

  • Any further assistance, adjustments, or edits will require a new service order or maintenance package, if available.

  • Chevellii reserves the right to decline unpaid revision or support requests outside of this timeframe.

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Project Completion Definition


A project is considered complete when:

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  • The client has received all final deliverables via email or download link

  • No pending revisions remain (or the revision period has expired)

  • An official completion notice or final message has been sent by Chevellii

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Legal Limitation


By purchasing any service through Chevellii.com, the client agrees to this 21-day post-completion policy and understands that:

Chevellii is not legally obligated to provide ongoing support or file maintenance after the communication window expires.

It is the client’s responsibility to download and securely store all project files upon delivery.

Chevellii will not be liable for any lost files, branding misuse, or miscommunication arising after the 21-day window.

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PLEASE NOTE: For clients needing extended support, file recovery, or design maintenance after 21 days, Chevellii offers continued service packages upon request, billed separately.

XII. TRADEMARK & COPYRIGHT DISCLAIMER

PLEASE NOTE : I do not provide legal services, including trademark or copyright advice. The process of conducting trademark searches, copyright filings, or registering business names is complex, time-consuming, and may incur significant costs. If you intend to register your logo, brand, or any related assets as a trademark or protect them under copyright law, it is solely your responsibility to consult with a qualified legal professional or intellectual property attorney to ensure compliance and protection.

XIII. BRAND NAME RESPONSIBILITY  

Before we begin any work, you are fully responsible for ensuring that your business name, product name, or brand name is legally available and free of conflicts. Chevellii LLC is not liable for any issues that arise from trademark conflicts, name disputes, or other legal complications after the project is completed. No refunds will be issued due to naming-related legal issues.

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Logo Design Projects


Before starting a logo or visual identity project, please ensure your desired name is legally available for use. Changing the project name mid-process can lead to significant delays, additional costs, and a complete reassessment of the project scope and pricing.

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If extensive logo development has already been completed and the name is changed, the project will be requoted and adjusted accordingly to reflect the additional work required.

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How to Perform a Trademark & Name Availability Search


To reduce legal risks and avoid costly mid-project changes, we strongly encourage you to conduct the following checks before committing to a brand name:

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I. Search the USPTO Trademark Database (U.S. only):


Visit https://www.uspto.gov/trademarks and use the TESS (Trademark Electronic Search System) to check for any registered trademarks that may conflict with your name.

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II. Check Business Name Registrations:


Look up your state’s Secretary of State website to search for registered business names and ensure your desired name is not already in use.

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III. Search Domain Availability:


Use sites like GoDaddy, Namecheap, or Google Domains to confirm the matching domain name is available.

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IV. Social Media Handle Check:


Search platforms like Instagram, Facebook, TikTok, X (Twitter), and LinkedIn to ensure your name (or something close to it) is available and not being used by someone in a similar field.

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V. Google Search:


A quick online search can reveal existing brands, products, or controversies associated with the name.

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VI. Consider Consulting a Trademark Attorney:


For maximum protection, consult a legal professional who specializes in trademarks to help you assess risk and file your trademark if necessary.

XIII. LIMITATION OF LIABILITY CLAUSE

You acknowledge and agree that Chevellii LLC shall not be held legally liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to the use of any of our services, products, or content. This includes, but is not limited to, losses or damages resulting from errors, omissions, inaccuracies, delays, changes, or reliance on documents, designs, articles, links, reviews, advertisements, or any other information provided by Chevellii LLC or third parties.

All content, materials, and services are used at your discretion and risk. Chevellii LLC expressly disclaims all liability for any errors or inaccuracies in the content to the fullest extent permitted by applicable law.

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We guarantee that all original designs delivered to you are created uniquely for your use and, to the best of our knowledge, do not infringe upon or plagiarize any existing work. We conduct limited due diligence through reverse image searches and checks against the WIPO database to help ensure originality. However, Chevellii LLC does not guarantee that our work is free from potential intellectual property conflicts and disclaims any liability related to disputes over the originality or legality of the delivered work.

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You are solely responsible for conducting your own independent investigations and due diligence regarding originality, copyright, or trademark issues. If you have concerns or require a higher level of verification, please raise them before the start of the project.

XII. RESTRICTIONS

The rights or permission to utilize any of the core concepts, thoughts, or sketches that I present are expressly disclaimed under these terms of service. Chevellii LLC shall retain ownership of all initial development materials, sketches, images, and unused concepts presented and taken into consideration (Chevellii LLC).

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I may employ these previously utilized and undeveloped concepts in my creative and client work at any time. When an idea or design that was never used still has a look and feel that is similar to the finished logo, I will recycle it and change the styling so that the final product is sufficiently different to avoid confusion.

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I reserve the right to present the completed logo and related designs in my portfolio, as well as in a variety of online galleries, portfolios, showcases, and awards, as well as in printed materials like books and magazines, in the present and in the future, unless otherwise agreed and negotiated.

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Associated artwork and designs can include desktop icons, mobile phone and other portable device application icons, business card and stationery design, signage, and commercial print designs.

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Any supplementary artwork and designs needed for this project may be utilized by me for both personal and commercial purposes as mentioned. If you choose to tweak, modify, or alter the final logo design, you do so at your own risk.

XI. CONFIDENTIALITY & INTELLECTUAL PROPERTY PROTECTION

​I. Confidential Information


Each party (“Disclosing Party”) may disclose to the other (“Receiving Party”) certain non-public, confidential, or proprietary information, including but not limited to business strategies, financial data, brand assets, marketing plans, client lists, login credentials, technical processes, and any other information that is designated as confidential or that, under the circumstances surrounding disclosure, ought reasonably to be treated as confidential (collectively, “Confidential Information”).

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The Receiving Party agrees to (a) maintain the confidentiality of the Disclosing Party’s Confidential Information using at least the same degree of care that it uses to protect its own confidential information, but in no event less than a reasonable degree of care; (b) not disclose such Confidential Information to any third party without prior written consent; and (c) use the Confidential Information solely for the purpose of fulfilling its obligations under this Agreement.

 

II.  Exclusions


Confidential Information does not include information that: (a) was publicly known at the time of disclosure; (b) becomes publicly known through no fault of the Receiving Party; (c) was lawfully known to the Receiving Party prior to disclosure by the Disclosing Party; (d) is lawfully disclosed to the Receiving Party by a third party without restriction; or (e) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.

 

III.  Chevellii’s Intellectual Property


Client acknowledges that all materials created by Chevellii, including but not limited to concepts, designs, drafts, templates, project frameworks, internal workflows, custom strategies, brand documents, and proprietary tools, are and shall remain the exclusive property of Chevellii unless expressly stated otherwise in writing. Client shall not replicate, share, resell, license, or redistribute Chevellii’s materials outside the scope of the agreed-upon services without written consent.

 

VI. Portfolio Use


Unless otherwise agreed in writing, Client grants Chevellii the right to display the final deliverables and a description of the project for portfolio, marketing, and promotional purposes, including but not limited to websites, social media, case studies, and printed materials. If the Client requires confidentiality, a request must be submitted in writing prior to the start of the project or an NDA must be executed.

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V.  Duration of Confidentiality


The confidentiality obligations in this Agreement shall survive the termination of the Agreement and shall remain in effect for a period of five (5) years following the completion or termination of the project, or as otherwise required by law.

X. GOVERNING LAW & DISPUTE RESOLUTION

This Client Onboarding & Communication Policy shall be governed by and construed in accordance with the laws of the United States of America, without regard to conflict of law principles. By engaging with Chevellii for branding, design, digital products, or any related services, you agree that any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the federal or state courts within the United States. You expressly consent to the personal jurisdiction and venue of such courts.

 

Binding Arbitration


At Chevellii’s sole discretion, any dispute or claim arising under this Policy—including but not limited to client onboarding, service delivery, communication procedures, or revisions—may be submitted to final and binding arbitration administered by the American Arbitration Association (AAA). Arbitration may be conducted remotely or in a mutually agreed location within the United States. The arbitrator’s decision shall be final and binding. By entering into a client relationship with Chevellii, you waive any right to a jury trial and to participate in a class action or class-wide arbitration.

 

International Clients


If you are located outside of the United States, you agree to comply with your local laws while also recognizing that this Policy is governed exclusively by U.S. federal law. All disputes shall be resolved within U.S. jurisdiction regardless of your country of residence.

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Language of the Policy


This Policy is written in English and shall be interpreted solely in the English language. Any translations are provided for convenience only, and in the event of any inconsistency or conflict, the English version shall control.

 

Export Compliance


You agree not to transmit, share, or redistribute any proprietary communications, onboarding materials, or deliverables in violation of U.S. export control laws, regulations, or sanctions. This includes any unauthorized transfer of protected materials to embargoed countries or sanctioned individuals.

XI. CHANGES TO TERMS

Chevellii reserves the right to change or replace these Terms at any time. Updated versions will be posted on this page with a revised date. By working with Chevellii, you acknowledge and agree to abide by this Project Scope & Revisions Policy.

XII. CONTACT US

If you have questions or concerns regarding these Terms and Conditions, please contact us.

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